If you find that the toy is not working properly after signing for the parcel. Please do not use it! We do not accept returns or exchanges for used products!
Please take photos or video records at the first time after you find the problem, contact our customer service or Email, we will deal with it for you within 24 hours.
Often, it’s simply the batteries. Try using fresh batteries to revive your toy, and remember to remove them when not in use. Some toys can deplete batteries if left unused with them in place, so it’s best to take them out when storing your toy. If the issue persists, please reach out to our customer support.